Phone (DSN): (315) 645-3300
If you are a new traveler please click on http://www.defensetravel.osd.mil/dts/site/index.jsp to direct you to the Defense Travel System. If you are a first time user click on to log in to DTS please follow the instructions provided by the website. There are also training tools that you can use if you have any questions in using the system. For first time users click on “First Time Users" or "Training", you can also go to https://www.defensetravel.dod.mil/Passport/bin/Passport.html?CFID=11116589&CFTOKEN=50060566# for a more in depth training. The website above is also available by clicking the Trax icon on the Defense travel system page.
The Defense travel management office website is http://www.defensetravel.dod.mil/ here you can get familiar with the Joint Federal Travel Regulations (JFTR) for DOD personnel and the Joint Travel Regulations (JTR) for none DOD civilians.
Frequently Asked Questions
Q. What do I do if my CAC card is giving me an error and not allowing me to log into the system?
First thing to do is make sure that you are currently attached to an organization if you are not attached to an organization this could cause an error.
If the name on your Profile is not exactly the way it is written on your CAC card this could also cause issues. Any information on your CAC certificates will have to match the same exact information in your DTS profile. If your last name has the third or fourth make sure that it is not in the DTS profile because it is not located on the CAC certificates.
Q. Who should I ask if I’m having trouble with my DTS?
If you are having trouble with DTS such as inputting locations are just trying to find the correct Per Diem you should contact your S1 and ask for a DTS representative.
Q. Who do I contact for traveling needs such as flights, lodging and rental cars?
If you need to book flights, lodging and rental cars it will all have to go through your local government contracting agency such companies will be CTO or Sato which are able to save government money by booking the flights at a government rate.
Q. What do I do if I have not received payment for my DTS claim?
If you have not received payment for a DTS claim make sure that the voucher has been completed and submitted with no errors such as a reject. Once it has been submitted and routed up it can be approved if your account information is incorrect this can also cause prolonged wait for payment.
Q. How do I know if my authorization is stuck in CTO submit?
First refer to the digital signature page of the authorization in question; at the bottom you will be able to see the most recent step in the approval process of your authorization. If it says “CTO SUBMIT”. Make sure the document has been in stage of approval for more than 24 hours. After which call the DTS Help Desk @ 645-3300 or Email firstname.lastname@example.org
Q. How do I know if I owe money to the government?
When a traveler owes money to the government usually DTS will send them a email saying that they are in a DUE US status this is why it is important for all travelers to have their email information correct.
Q. What should I do if I encounter a Null point error?
If you are receiving a null point error there can be various reasons as to why. A common solution would be to just log out completely out of DTS restart your system and try entering it again. If this does not work contact the DTS HELP DESK @ 645-3300
Q. What should I do if I encounter a SABRS/STARS-FL error?
If a SABRS or STARS error should occur the most practical solution would be to contact your comptroller. Your comptroller is the FDTA and they handle all errors involving finance.
Q. How do you change Centrally Billed to GOVCC?
If a traveler currently has a GOVCC in the system but it doesn’t show in their authorization this can be rectified by accessing the traveler’s personal profile which can only be accessed by the member or the ODTA. If the information is correct go to the authorization then additional options-my account information under EFT and Credit information it should say refresh account data here you will click it and your information on your master profile will show up there.